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Using Intelligent Call Routing
Setting up your phone system to handle different scenarios through call forwarding will enable your business contacts to reach you, even when you are not bound to your desk. Most modern applications...
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Tips for Social Selling Unified Communications
Social selling is the process of developing relationships as part of the sales process. Today, this often takes place via social networks, but can take place online or off. Like many other buzzwords,...
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Finding the Right Prospects
Without the right prospects in your sales channel, you stand very little chance of having the right leads. Simply put, a sales prospect is a potential customer, ideally one who has been qualified and...
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Contact Center Call Flow Options
Contact centers are dynamic algorithms that distribute incoming calls of a particular type to available agents. Ideally, every call that comes in is immediately routed to an agent who has just finished...
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Contact Center Agent Optimization
For small to medium businesses, contact center technology represents an opportunity to optimize their workforce — enabling fewer people to handle more types of calls with efficiency. Contact centers,...
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Automating Contact Center Workforce Management
Improve your Customer’s Experience by Utilizing Hosted Call Center Capabilities A contact center can be an attractive solution for small to medium businesses, but many feel it is out of reach and...
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How Training Is Essential in Driving Adoption of UCaaS
Deploy your UCaaS solution successfully by providing appropriate training for different types of users. When implementing a UCaaS solution, many companies focus solely on deployment — LAN Assessment,...
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Micro Contact Center Deployments
So your small business is doing alright; you have a receptionist who handles the incoming calls and most of the time that’s just fine. There are occasions, though, when the front desk becomes...
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Understanding Call Recording
How to Make Call Recording Work for You “This call may be recorded for quality and training purposes.” We have all heard it as a reminder when we are on hold for our cable company or waiting to...
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Myths about Working Remote
What you might not know about telecommuting Some companies, typically larger ones such as IBM and State Farm, have moved some of their workforce off of the central work sites, either by having...
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Event Recap: ANPI University April 2016
When ANPI launched the Private Label UCaaS solution, there was a need for large-scale training to get carrier partners up-to-speed on the product. The inaugural ANPI University (pictured above) was...
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Enhancing Interoffice Dialogue with UCaaS
How to Maximize Unified Communications Solutions to Enhance Inneroffice Communication Despite the constant barrage of emails you receive on a daily basis, businesses still need telephones. The ability...
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How it Works: Virtual Telephone Number
How to Make VTNs Work Best for You A virtual number, or VTN, is a telephone number without a directly associated phone line. It needs to be directed to an existing service in order to provide any...
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Top 10 List for Planning a Training Event
What to Do When the Training Fairies Don’t Show up When implementing a UCaaS solution, many companies are taking on the responsibility to train internal and external end users. For some, designing,...
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How It Works: Hosted Fax
How to Know if Hosted Fax is Right for You “Fax” refers to the transmission, via telephone tone modulation, of scanned printed material. Normally, this occurs between dedicated machines, one to scan...
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Is Residential VoIP Phone Service a Good Product to Offer?
Is it time for your customers to switch to Unified Communications for the home? We all know the number of homes with a residential landline is shrinking, due to a variety of factors. Despite this,...
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How It Works: ATA
What is an ATA (Analog Telephone Adapter)? In order to incorporate analog equipment, such as overhead paging, older style conference phones and fax machines into a VoIP or UC solution, an adapter is...
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How it Works: Auto Attendant
What Can an Auto Attendant Do for You? An Auto Attendant is an interactive call distribution algorithm, meant to allow your caller to enter a key press and have that call directed appropriately. The...
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How It Works: Toll Free Numbers
What is a Toll Free Number? When calls are placed across the Public Switched Telephone Network, the carriers which connect that call from the originating party to the terminating party each charge an...
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Turning Slow Months into Big Sales
Keep Your Sales Engine Churning through the Summer Months It happens every year, in every sales industry: the off-season. Sometimes this is in the early part of the year in the case of car dealerships,...
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